People with cancer use telemedicine more

Telemedicine, which allows remote consultations with healthcare professionals by phone or video conference, is more widespread among people with cancer than in the rest of the population. In Australia, 38% of cancer patients used this service over the past year, compared to 26% for others. This difference is partly explained by greater medical needs, particularly due to chronic illnesses or mental health issues often associated with cancer.

People suffering from mental health problems or other long-term conditions, whether or not they have cancer, are more likely to use telemedicine. Conversely, those who are single, without private insurance, less educated, or from rural backgrounds have less frequent access. A decline in usage was also observed between 2022 and 2024, likely due to the gradual return to in-person consultations after the pandemic.

Cancer patients using telemedicine more frequently report poor health, emergency room visits, and hospitalizations than other groups. However, over 90% of users, whether they have cancer or not, say they are satisfied with this solution. They feel that professionals listen to their concerns, give them time, and treat them with respect.

This approach offers valuable flexibility, especially for those who live far from healthcare centers or require regular follow-up. It reduces the constraints related to travel and costs while maintaining a high perceived quality of care. However, obstacles remain for some, such as limited access to digital tools or a lack of information about these services.

References

Origin of the Study

DOI: https://doi.org/10.1007/s00520-026-10851-3

Title: Telehealth service use in people with cancer compared to people without cancer: analysis of Patient Experience Surveys in Australia

Journal: Supportive Care in Cancer

Publisher: Springer Science and Business Media LLC

Authors: Huah Shin Ng; Ramya Walsan; Reema Harrison; Bogda Koczwara